Last Updated: October 25, 2025
1. Introduction
This Shipping Policy outlines how MyBitSecure (Pty) Ltd (“MyBitSecure“, “MBS”, “we”, “our”, or “us”) handles the processing, packaging, and delivery of orders placed through our website (https://www.mybitsecure.com) or via authorized distributors.
2. Order Processing Time
All orders are processed within 2 – 5 business days (excluding weekends and public holidays) after receiving full payment confirmation. Customers will receive an order confirmation email once their order has been verified and accepted.
3. Shipping Rates and Delivery Estimates
Shipping costs are calculated and displayed at checkout. Delivery times vary depending on your location and the courier service used. Estimated delivery times within South Africa are typically between 3 – 7 business days. International orders may take longer depending on customs and regional logistics.
4. Shipment Confirmation and Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking details may take up to 24 hours to become active depending on the courier’s system.
5. Delivery Locations
MBS currently delivers across South Africa and selected international destinations. Some remote or high-risk areas may have limited delivery options or require additional fees.
6. Delays and Force Majeure
While we strive to ensure timely delivery, delays may occur due to factors beyond our control such as courier strikes, natural disasters, customs inspections, or supplier delays. MBS is not liable for such delays but will assist in resolving any delivery issues promptly.
7. Damaged or Lost Shipments
MBS is not responsible for goods damaged or lost during shipping. If your order arrives damaged, please contact the courier immediately and notify us at contact@mybitsecure.com within 48 hours. Retain all packaging materials and damaged goods for claim assessment.
8. Customs, Duties, and Taxes (International Orders)
For international orders, customs duties and taxes may apply upon arrival in your country. These charges are the responsibility of the recipient. MBS is not responsible for additional fees or delays caused by customs processing.
9. Incorrect Shipping Information
Customers are responsible for ensuring that the shipping information provided is accurate and complete. MBS will not be held liable for undelivered packages due to incorrect addresses or contact details.
10. Order Cancellations and Changes
Orders can only be cancelled or modified before they are shipped. Once shipped, cancellation is not possible. To request a cancellation, please contact us immediately at contact@mybitsecure.com.
11. Returns Due to Non-Delivery
If a package is returned to us due to failed delivery attempts, incorrect address, or non-collection, the customer may be required to pay additional shipping fees for re-dispatch. Refunds may be issued minus shipping costs at MBS’s discretion.
12. Contact Us
For shipping-related inquiries, please contact:
MyBitSecure (Pty) Ltd
Cape Town, South Africa
Tel: +27 66 558 6327
Email: contact@mybitsecure.com
Website: https://www.mybitsecure.com